Frequently Asked Questions

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How many additional pages can I add?

As many as you want! There is no limit to the number of pages or blog posts you can add. Organize your site easily by creating categories for your blog posts, and rearrange your menu with simple drag-n-drop.

How long does it take for my site to be live?

We can get your new site live and ready to add content in 1-2 business days*. After you place your order you will need to fill out a short form that collects the basic information about your practice and your new site. Once we get this back from you, we'll have the first draft of your site up in about one business day.

*Notes:

  • Our Premium and Ultimate packages are given priority setup service over our Basic package.
  • Sites with new domain names can be set up in about 1 business day. If you are using an existing domain name, the time to have your new site live varies depending on your current domain registrar and the amount of content that needs to be transferred.

I'm not good with computers. Will my site be easy for me to edit?

Yes! Our sites are built on the Wordpress platform, one of the most user-friendly systems around. Editing a page or adding a new blog post is as easy as writing an email or using a word processor. We also have a support page with tutorials, including some video tutorials, with more added regularly. If you hit a roadblock, you can contact our support staff by email or phone*.

*Phone support available for our Premium and Ultimate websites.

I already have a website. Can I transfer to your service and keep my domain name?

Yes, in most cases. If you are the registrar of your domain name, we can either transfer it to our account or give you the settings needed to point it to our servers.

If you already have a site, we'll set up your new site at a temporary domain first, which will allow us to take any of your content from your old site you wish to save. Once your new site is ready, we will help you change the settings on your domain name and your new site will be live - with no downtime during the transition!

Can I keep all of the stuff from my old site?

This depends on a number of factors and is determined on a site-by-site basis.

If you want to save text and images from pages on your existing site, it is usually not a problem as long as they can be easily copied and pasted.

Here are some things that can make it more difficult to copy content over:

  • A very large amount of content to copy
  • Poorly built websites, or sites with old coding that requires a lot of cleanup
  • Video, depending on its format and where it is hosted
  • Sites built in Flash
  • Stock photos or text that you do not have rights to copy to a new site
  • Plugins and scripts that may not be available on our platform

Feel free to contact us before you sign up if you'd like us to look at your site to see if there would be any issues copying content over.

If we aren't able to copy everything over for you as a part of the included setup process, you would have access to add content to your site yourself. Or, we could give you a quote based on the amount of time it would take to copy and convert all of the content you want to save.

Can I add photos and video to my site?

Yes. Images can be added using the simple and intuitive media uploader, and your files will be saved in a media library. Adding video from services like YouTube and Vimeo is easy as well - a simple copy & paste.

Can I edit the content that you provide?

Yes. We provide up to 27 pages of written content. All of this text can be edited, added to, or removed to fit your practice and match your style of treatment.

Can patients schedule an appointment online?

We include a contact form on your site that allows visitors to send you emails about appointment requests, testimonials, questions, etc. If you want a more robust appointment scheduler that allows patients to book online, we offer Full Slate Online Scheduling with our Premium or Ultimate Websites at no additional charge to you.

Click here for more info »

Can I have a shopping cart on my website?

Yes, with our Premium and Ultimate website packages we can help set up a shopping cart for you to sell products online and accept all major credit cards. Once it's set up, you can create products from your dashboard that will automatically appear on the shopping cart page of your site. You can use a PayPal* account as a payment processor, but your visitors will not need to have a PayPal account to make purchases.

*Third party payment processing fees may apply

Can I use my own logo?

Yes. During the setup process, send us your logo and we will add it to your website banner artwork.

Can I use my own intake forms?

Yes. We provide 6 different intake forms with our Premium and Ultimate websites, but if you want to add more or use your own forms, they can be easily uploaded to your site for visitors to download.

Are the websites available in other languages?

We don't have our content pre-written in languages other than English, however we can install a translation widget on your site that will allow visitors to view the text of your site in any language.

If I get stuck and can't figure something out, am I on my own?

No, we're here to help! All of our website packages include unlimited email tech support. We're in the office Monday - Friday (except major holidays).

Our Premium and Ultimate website customers can also receive tech support over the phone.

Are there any contracts to sign?

No - there are no contracts. We bill monthly and you can cancel at any time.

Can I upgrade or downgrade my web package? How much does this cost?

You can switch between website packages (Basic / Premium / Ultimate) at any time without any extra fees.

For an upgrade, we would add the new features immediately and bill you at your new rate during the next payment cycle.

For a downgrade, your lower rate would apply at the next billing cycle, at which time we would disable the advanced features.

Where can I find help with editing or adding content to my site?

We have an ever-growing support page here: MPW Support.

If you can't find the help you need there, feel free to contact us!


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